COURSE DESCRIPTION
This qualification reflects the role of skilled operators who use a broad range of hospitality service, sales or operational skills combined with supervisory skills and sound knowledge of industry operations to plan, monitor and evaluate the work of team members. They operate independently or with limited guidance from others and use discretion to solve non-routine problems.
This qualification provides a pathway to work as a supervisor in hospitality organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multi-skilling and for acquiring targeted skills in accommodation services, food and beverage, and gaming.
Possible job titles include:
- bar supervisor or team leader
- concierge
- duty manager
- food and beverage supervisor or team leader
- front office supervisor or team leader
- housekeeping supervisor or team leader
- gaming supervisor or team leader
- shift manager.
21 units must be completed:
9 core units and 12 elective units, consisting of:
1 unit from Group A, 8 units from Group B and 3 units from Group B, Group C, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.
Note: Units marked with an *asterisk have one or more prerequisites. Refer to individual units for details.
104 Weeks equating to 94 study weeks plus 10 weeks for holidays.
Various intake and start dates available. Call us or Contact Us.
Traineeship – full-time, part-time, or school-based.
School-based apprenticeships and traineeships (SATs) allow school students to work for an employer, as paid employees, and undertake training towards a qualification, whilst studying towards their Queensland Certificate of Education and/or Overall Position (OP) score. Trainees complete this qualification and learn skills at work.
Please contact us for course fees.
There are no formal entry requirements for this qualification, as per the training package. However, domestic students will need to have access to a suitable workplace for traineeship, which will need to be approved by the RTO prior to accepting enrolment.
Learners should be aged 14 years or over, demonstrate a LLN Proficiency or equivalent have a minimum of 10 – 12 years of education. Reasonable computer skills and access to email and internet are strongly recommended.
| Course Schedule: Total duration = 104 weeks; Total holiday time = 10 weeks | |||
|
Type of Training |
Time | Number of Weeks |
Hours |
| Workplace Visits | 4 hours per visit | 44 visits | 176 |
|
Classroom Delivery |
6 hours per week |
94 weeks |
564 |
| Supervised Workplace Hours | 8 hours per week | 94 weeks | 752 |
| Contact by Trainer & Assessor | 1 hour per week | 94 weeks | 94 |
|
Total Hours | 1586 | ||
- SITHIND008 Work effectively in hospitality service – Core
- SITXCCS015 Enhance customer service experiences – Core
- SITXCOM010 Manage conflict – Core
- SITXFIN009 Manage finances within a budget – Core
- SITXHRM007 Coach others in job skills – Core
- SITXHRM008 Roster staff – Core
- SITXHRM009 Lead and manage people – Core
- SITXMGT004 Monitor work operations – Core
- SITXWHS007 Implement and monitor work health and safety practices – Core
- SITXFSA005 Use hygienic practices for food safety – Group A
- SITXFSA006 Participate in safe food handling practices – Group B
- SITXFSA007* Transport and store food – Group B
- SITHFAB036 Provide advice on food – Group B
- SITHACS009 Clean premises and equipment – Group B
- SITHIND006 Source and use information on the hospitality industry – Group B
- CPPCLO3100 Maintain cleaning storage areas – Group B
- SITHFAB024* Prepare and serve non-alcoholic beverages – Group B
- CPPCLO3103 Clean and maintain amenities – Group B
- SITHFAB025* Prepare and sever espresso coffee – Group B
- SITHFAB038* Plan and monitor espresso coffee service – Group B
- SITHFAB034* Provide table service of food and beverage – Group B
- SITXWHS006 Identify hazards, assess and control safety risks – Group C
- SITXINV008 Control stock – Group C
- SITXINV007 Purchase Goods – Group C
- SITXINV006* Receive store and maintain stock – Group C
Please contact us for a copy of Training and Assessment Strategy
The format for delivery/assessment is blended delivery which will include classroom and workplace-based delivery.
UNIQUE STUDENT IDENTIFIER
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