This qualification reflects the role of individuals who lead a frontline team and manage day-to-day operations of a retail store or department to implement and deliver on organisational objectives and standards. These individuals possess a range of highly developed selling and customer engagement skills with sound knowledge of product and service offerings. They work with independence, taking responsibility for their own functions and outputs.
This qualification provides a pathway to work in a diverse range of retail settings including speciality retailers, supermarkets, department stores, and quick service restaurants.
Individuals with this qualification are able to perform roles such as store manager, department manager and assistant store manager.
104 Weeks equating to 94 study weeks plus 10 weeks for holidays
Traineeship – full-time, part-time, or school-based.
School-based apprenticeships and traineeships (SATs) allow school students to work for an employer, as paid employees, and undertake training towards a qualification, whilst studying towards their Queensland Certificate of Education and/or Overall Position (OP) score. Trainees complete this qualification and learn skills at work.
Please contact us for course fees.
Entry to this qualification is open to individuals who:
have achieved a Certificate III in Retail or have relevant industry employment experience in a job role that has involved the application of skills and knowledge described in core units of competency from the SIR30216 Certificate III in Retail. Also, domestic students will need to have access to a suitable workplace for traineeship, which will need to be approved by the RTO prior to accepting enrolment.
Learners should be aged 14 years or over, demonstrate a LLN Proficiency or equivalent have a minimum of 10 – 12 years of education. Reasonable computer skills and access to email and internet are strongly recommended.
|Course Schedule: Total duration = 104 weeks; Total holiday time = 10 weeks|
Type of Training
|Number of Weeks||
|Workplace Visits||4 hours per visit||44 visits||176|
6 hours per week
|Supervised Workplace Hours||8 hours per week||94 weeks||752|
|Contact by Trainer & Assessor||1 hour per week||94 weeks||94|
- SIRRRTF002 Monitor retail store financials
- SIRXCEG004 Create a customer centric culture
- SIRXHRM002 Maintain employee relations
- SIRXMGT002 Lead a frontline team
- SIRXRSK002 Maintain store security
- SIRXSLS003 Achieve sales results
- SIRXWHS003 Maintain workplace safety
- BSBCUS401 Coordinate implementation of customer service strategies
- CHCDIV001W Work with diverse people
- SIRXIND005 Develop personal productivity
- BSBCUS402A Address customer needs
Please contact us for a copy of Training and Assessment Strategy
The format for delivery/assessment is blended delivery which will include classroom and workplace-based delivery.
UNIQUE STUDENT IDENTIFIER
Do you have your USI yet? All students of vocational and educational training are required by the Australian Government to have a Unique Student Identifier (USI). If you do not have a USI, we cannot issue your Certificate, Diploma, Advanced Diploma, Statement of Attainment or Transcript. A USI also gives you easy online access to your enrolment and results information. To register for your USI click here.
ACCC guidelines for enrolling into a VET Course: Click Here
Know your rights before signing up for a training course: Click Here