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SIR30216- Certificate III in Retail

COURSE DESCRIPTION

This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.

The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.

104 Weeks equating to 94 study weeks plus 10 weeks for holidays

Various intake and start dates available. Call us or Contact Us.

Traineeship – full-time, part-time, or school-based.

School-based apprenticeships and traineeships (SATs) allow school students to work for an employer, as paid employees, and undertake training towards a qualification, whilst studying towards their Queensland Certificate of Education and/or Overall Position (OP) score. Trainees complete this qualification and learn skills at work.

Please contact us for course fees.

There are no formal entry requirements for this qualification, as per the training package. However, domestic students will need to have access to a suitable workplace for traineeship, which will need to be approved by the RTO prior to accepting enrolment.

Learners should be aged 14 years or over, demonstrate a LLN Proficiency or equivalent have a minimum of 10 – 12 years of education. Reasonable computer skills and access to email and internet are strongly recommended.

Course Schedule: Total duration = 52 weeks; Total holiday time = 5 weeks
 

Type of Training

 

Time

Number of Weeks  

Hours

Workplace Visits 2 hours per visit 44 visits 88
 

Classroom Delivery

 

3 hours per week

 

94 weeks

 

282

Supervised Workplace Hours 8 hours per week 94 weeks 752
Contact by Trainer & Assessor 1 hour per week 94 weeks 94
 

Total Hours

1216

 

  • SIRXCOM002 Work effectively in a team
  • SIRXWHS002 Contribute to workplace health and safety
  • SIRXRSK001 Identify and respond to security risks
  • SIRXSLS001 Sell to the retail customer
  • SIRXIND001 Work effectively in a service environment
  • SIRXCEG002 Assist with customer difficulties
  • SIRXCEG003 Build customer relationships and loyalty
  • SIRXCEG001 Engage the customer
  • SIRXCOM003 Promote team cohesion
  • SIRRRTF001 Balance and secure point-of-sale terminal
  • SIRRINV001 Receive and handle retail stock
  • SIRRMER001 Produce visual merchandise displays
  • SIRXIND002 Organise and maintain the store environment

Please contact us for a copy of Training and Assessment Strategy

The format for delivery/assessment is blended delivery which will include classroom and workplace-based delivery.

   

UNIQUE STUDENT IDENTIFIER

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