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SIR20216- Certificate II in Retail Services

COURSE DESCRIPTION

This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others.

This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator.

104 Weeks equating to 94 study weeks plus 10 weeks for holidays

Various intake and start dates available. Call us or Contact Us.

Traineeship – full-time, part-time, or school-based.

School-based apprenticeships and traineeships (SATs) allow school students to work for an employer, as paid employees, and undertake training towards a qualification, whilst studying towards their Queensland Certificate of Education and/or Overall Position (OP) score. Trainees complete this qualification and learn skills at work.

Please contact us for course fees.

There are no formal entry requirements for this qualification, as per the training package. However, domestic students will need to have access to a suitable workplace for traineeship, which will need to be approved by the RTO prior to accepting enrolment.

Learners should be aged 14 years or over, demonstrate a LLN Proficiency or equivalent have a minimum of 10 – 12 years of education. Reasonable computer skills and access to email and internet are strongly recommended.

Course Schedule: Total duration = 52 weeks; Total holiday time = 5 weeks
 

Type of Training

 

Time

Number of Weeks  

Hours

Workplace Visits 2 hours per visit 44 visits 88
 

Classroom Delivery

 

3 hours per week

 

94 weeks

 

282

Supervised Workplace Hours 8 hours per week 94 weeks 752
Contact by Trainer & Assessor 1 hour per week 94 weeks 94
 

Total Hours

1216
  • SIRXCEG001 Engage the customer
  • SIRXCOM001 Communicate in the workplace to support team and customer outcomes
  • SIRXIND001 Work effectively in a service environment
  • SIRXIND003 Organise personal work requirements
  • SIRXPDK001 Advise on products and services
  • SIRXRSK001 Identify and respond to security risks
  • SIRXWHS002 Contribute to workplace health and safety
  • SIRRFSA001 Handle food safely in a retail environment
  • SIRXSLS002 Follow point-of-sale procedures
  • SIRRINV001 Receive and handle retail stock
  • SIRRMER001 Produce visual merchandise displays
  • SIRXIND002 Organise and maintain the store environment

Please contact us for a copy of Training and Assessment Strategy

The format for delivery/assessment is blended delivery which will include classroom and workplace-based delivery.

   

UNIQUE STUDENT IDENTIFIER

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